Silver Level Managed Support
Fixed cost per month – per managed server (Physical or Virtual)
Fixed cost per month – per Desktop/Notebook/Tablet
- Free Remote Support Services – Standard Business Hours (Mon – Fri 8.30am – 5.00pm) * 1 Hour Response Time
- Remote Monitoring and Health Checks
- Monthly System Reports via Email
- Reduced Remote Support Hourly Charges ($70.00 per hour) Min 30 mins.
- Reduced Onsite Hourly Charges ($110.00 per hour) Min 1 Hour.
- Reduced Workshop Hourly Charges ($80.00 per hour) Min 1 Hour.
- Reduced IT Project Management Hour Charges ($120.00 per hour)
- 5 Hours of Pooled Onsite Support per month.
- Priority Service Desk
- Patch Management
- Core Maintenance Tasks
- Annual IT Strategy Meeting
Call Out Fee:
Next Day: No Fee
Same Day: $70.00
Emergency Onsite – Under 2Hr’s (Best Effort) $100.00
Customers More Than 20km’s Outside of Perth CBD – 1/2 Hour Fee Applies
All rates listed are exclusive of GST.
Remote Support is charged in 30min increments or part thereof.
Services supplied outside of our standard hours (Mon – Fri 8.30am – 5.00pm) will be charged as follows:
Mon – Fri 5.00pm – 8.00pm (time and a half),
Mon – Fri 8.00pm – 8.30am (double time)
Sat 8.30am – 5.00pm (time and a half),
Sat 5.00pm – Mon 8.30am (double time)