Silver Level Support


Silver Level Managed Support

Fixed cost per month – per managed server (Physical or Virtual)

Fixed cost per month – per Desktop/Notebook/Tablet

Package Includes:

  • Free Remote Support Services – Standard Business Hours (Mon – Fri 8.30am – 5.00pm) * 1 Hour Response Time
  • Remote Monitoring and Health Checks
  • Monthly System Reports via Email
  • Reduced Remote Support Hourly Charges ($70.00 per hour) Min 30 mins.
  • Reduced Onsite Hourly Charges ($110.00 per hour) Min 1 Hour.
  • Reduced Workshop Hourly Charges ($80.00 per hour) Min 1 Hour.
  • Reduced IT Project Management Hour Charges ($120.00 per hour)
  • 5 Hours of Pooled Onsite Support per month.
  • Priority Service Desk
  • Patch Management
  • Core Maintenance Tasks
  • Annual IT Strategy Meeting


Call Out Fee:

Next Day: No Fee
Same Day: $70.00
Emergency Onsite – Under 2Hr’s (Best Effort) $100.00
Customers More Than 20km’s Outside of Perth CBD – 1/2 Hour Fee Applies

Notes:
All rates listed are exclusive of GST.
Remote Support is charged in 30min increments or part thereof.
Services supplied outside of our standard hours (Mon – Fri 8.30am – 5.00pm) will be charged as follows:
Mon – Fri 5.00pm – 8.00pm (time and a half),
Mon – Fri 8.00pm – 8.30am (double time)
Sat 8.30am – 5.00pm (time and a half),
Sat 5.00pm – Mon 8.30am (double time)