Managed Support


Managed Services Support …

Our reactive support services are first class…

Properly managing and supporting your IT environment is more than just having people, but also requires large investments in systems and processes. GM IT Consultants Managed Services can remove this burden from your business and allow you to focus on what you do best … run your business..

Our Managed Services offerings are flexible and allow you to select certain components or outsource the whole of your IT management. Our strategic solutions help you manage cost, reduce risk, increase flexibility and realise operational efficiencies. By putting the day-to-day management of your IT infrastructure in our expert hands, you enhance your ability to scale for growth and concentrate on true innovation.

Our Managed Services include important controls through reporting and ownership of you Service Level Management……

What ever you need, from virus removal, computer repairs, server upgrades, to assistance getting your company website online, we have the experience to get you there fast and without all the tech speak and associated high costs, either remote or on site services are available to you…...

These are some of the services we regularly provide….if you don’t see what you need listed, that’s ok, we will still be able to help you. Just give us a call to discuss what you need…

  • Desktop/Notebook Support
  • Network/Server Support
  • Application Support
  • Mobile Device Support
  • 24/7 Remote Monitoring
  • Support Services for both PCs and Macs
  • Data Backup and Recovery
  • Small Business IT Support
  • IT Helpdesk Services
  • System/Server Upgrades & Migrations
  • IT Health Checks and Network Audits
  • Website Hosting and Design
  • Cloud Solutions
  • Virus Removal
  • Hardware Repair/Replacement

Labour Rates:
Remote Support: ($60.00 per hour – Min 30mins)
Onsite Support: ($80.00 per hour – Min 1 hour)
Workshop Support ($80.00 per hour – Min 1 Hour)

Call Out Fee:
Next Day: No Fee
Same Day: $60.00
Emergency Onsite – Under 2Hr’s (Best Effort) $120.00
Customers More Than 20km’s Outside of Perth CBD – 1/2 Hour Additional Fee Applies

Notes:
All rates listed are exclusive of GST.
Remote Support is charged in 30min increments or part thereof.
Services supplied outside of our standard hours (Mon – Fri 8.30am – 5.00pm) will be charged as follows:
Mon – Fri 5.00pm – 8.00pm (time and a half),
Mon – Fri 8.00pm – 8.30am (double time)
Sat 8.30am – 5.00pm (time and a half),
Sat 5.00pm – Mon 8.30am (double time)